Return Policy

👋 Welcome to Halda Mart!

Thank you for choosing Halda Mart, your trusted online shopping destination in Bangladesh. We are proud to serve customers of all ages — boys, girls, adults, and children — with a wide range of quality products, including clothing, accessories, toys, natural items, and lifestyle essentials.

Your satisfaction matters to us. If you face any issues with your purchase, we have a transparent and fair Return & Replacement Policy designed with your convenience in mind.

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✅ What Items Can Be Returned?

We accept returns under the following conditions:

🔸The product is wrong, defective, damaged, or incomplete.
🔸You report the issue within 7 days of receiving the item.
🔸The product is in original condition, unused, with all tags, manuals, and original packaging.
🔸You return the item to the Halda Mart designated warehouse (address will be provided).

✅Returnable product categories include:

🔸Men’s, women’s, and children’s clothing
🔸Toys and baby items
🔸Lifestyle and home essentials
🔸Natural, herbal, or non-consumable personal care products

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🚫 Non-Returnable Items

Some items are not eligible for return under any circumstance:

🔸Perishable or food items (not sold on Halda Mart)
🔸Used, damaged, or washed items
🔸Products returned without original packaging
🔸Promotional, free gift, or discount-offered products
🔸Products marked as “Non-Returnable” on the product page

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🔄 Replacement Only Policy (No Cash Refunds)

Halda Mart does not offer cash refunds or store credit.

Instead, we follow a “Replace by Repurchase” model:

🔸After your return is approved and received, you are allowed to repurchase products of equal value.
🔸The repurchase must be done within 10 days from the day your return is confirmed.
🔸You must manually place the new order — we do not offer advance credit.

⚠️ If the repurchase is not made within 10 days, the return claim becomes invalid.

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🚚 Who Pays for Return Shipping?

🔸The **customer is responsible for returning the product to our warehouse.
🔸Halda Mart will share the return address after your return request is approved.
🔸We recommend using a reliable courier service and sending us the tracking number.

🔔 Halda Mart will not arrange return pickup or bear any return courier costs.

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📦 Return Procedure – Step by Step

1. Notify Halda Mart Within 7 Days
Contact us via:

📧 Email: haldamartbd@gmail.com
📞 Hotline: 01721555711
💬 Website Live Chat

2. Submit the Following Info:

🔸Order ID
🔸Reason for return
🔸Product photo (if defective/damaged)

3. Wait for Return Approval
Once your return is approved, you’ll receive:

🔸A return tracking ID
🔸Our warehouse address

4. Send the Product

🔸Ship the product to the given address at your own cost.
🔸Share the courier tracking ID with our support team.

5. Repurchase Within 10 Days

After confirmation of return, you must place a new order of equal value within 10 days.

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⚠️ Important Conditions

🔸Returned products must be in resellable condition.
🔸Do not send returns without receiving approval first.
🔸Halda Mart reserves the right to refuse any return that does not meet policy conditions.

If return and repurchase timelines are missed, no further action will be possible.

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❤️ Our Commitment to You

We may not offer direct refunds, but at Halda Mart, we promise fairness, clarity, and support in every situation. Our replacement-only return policy is designed to ensure product satisfaction and long-term trust.

Thank you for shopping with Halda Mart — where quality meets care.