Delivery Policy

Welcome to Halda Mart!

Thank you for choosing Halda Mart – your trusted online shopping destination in Bangladesh. We’re delighted to serve you with a wide range of quality products for men, women, and children. Your satisfaction is our priority, and we are committed to delivering your orders safely, quickly, and with care.

Please take a moment to review our Delivery Policy below, designed to give you a smooth and transparent shopping experience.

Halda Mart Delivery Policy

Delivery Charges:

✅Inside Dhaka City: ৳80
✅Outside Dhaka City (Anywhere in Bangladesh): ৳150

🔶We deliver all types of non-perishable products, including items for men, women, and children.

Delivery Timeframe:

🚚Inside Dhaka: 2 to 3 working days
🚚Outside Dhaka: 3 to 5 working days

🕒 Delivery time may vary due to weather, public holidays, or courier availability.

Courier Partners:

We deliver through a network of trusted courier services. Customers may choose a courier (if available) or we’ll select the most efficient option based on your delivery area:

💠Sundarban Courier Service (SCS)
💠Steadfast
💠RedX
💠eCourier
💠Pathao Courier
💠Delivery Tiger
💠Karatoa Courier Service (KCS)
💠Janani Express Parcel Service
💠Sheba Delivery
💠Sonar Courier
💠SA Paribahan

Order Confirmation Process:

🔶Once your order is placed, a Halda Mart representative will call you to confirm the order.
🔶During this confirmation call, you will be:

✅Informed of your courier option
✅Given a chance to verify your address and phone number
✅Allowed to select delivery to your home or a nearby pickup branch (if available)

Mobile Number for Parcel Collection:

🔶The mobile number used during checkout will be registered with the courier service for identification and tracking.
🔶Please ensure this number is active and reachable.

Tracking & Pickup:

🔶Once your parcel is shipped, tracking information will be shared via SMS or email.
🔶For courier services with branch pickup options (e.g., SA Paribahan, Sundarban), you can collect the parcel using your registered phone number and tracking code.

Payment Options:

✅Cash on Delivery (COD): Pay when you receive the product
✅Mobile Payment: (bKash/Nagad/Rocket) Pay in advance
✅Bank Transfer: Available for large or corporate orders

Returns & Delivery Issues:

🔶If you receive a wrong or damaged item, notify us within 24 hours of delivery.
🔶We will arrange for a replacement or refund, based on product availability and condition.
🔶If the issue is from Halda Mart’s side, the delivery charge will be refunded.

Important Notes:

✅We do not deliver perishable goods. During nationwide events, holidays, or natural disruptions, delivery might be delayed.
✅Please ensure your address and contact information are correct for smooth delivery.